Kanisa SACCO is the first SACCO in East and Central Africa to implement the new Miscrosoft Dynamics 365 Central System
In its efforts to improve efficiency and service delivery to its growing membership, Kanisa Savings and Credit Cooperative Society (Kanisa SACCO) has launched a new Enterprise Resource Planning (ERP) System, Microsoft Dynamics 365, which comes together with an Online Members Portal, Mobile Phone Application and a USSD Short Code. The system has been developed by Microsoft Corporation and implemented by Sure Step Systems and Solutions Limited. Microsoft Dynamics 365 is a business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tool. Kanisa SACCO is only the second SACCO in the country to implement this system.
Speaking at the launch which took place at its offices located at the All Africa Conference of Churches Compound in Westlands, Ann Kioi, Chairperson of Kanisa SACCO said that, “It is an exciting time for Kanisa SACCO as this milestone will greatly help us to improve on our efficiency in the management of our core business which is savings and lending from finances and banking services to customer relations, procurement and human resources among others while at the same time delivering greater value and convenience to our members. We have upgraded our IT infrastructure to support these new services. Further, we are happy to inform our members that this new system has fully automated and computerized KANISA SACCO processes including receipt of application forms, loans appraisal, approval and transfer/ disbursement, guarantor’s notification and regular SMS to our members for real time updates.”
Jackson Kiio, the Group CEO of Sure Step Systems and Solutions echoed her sentiments saying, “Microsoft Dynamics 365 is an all-in-one ERP business management solution that helps you connect your financials, sales, service, and operations to streamline business processes, improve customer interactions, and make better decisions.”
The primary users of the ERP system will be the Staff who key in data from the office. Members will however be able to access the services through the Online Members Portal at https://portal.kanisa-sacco.org:8480 on their mobile phones and desktop.
The Mobile Phone Application is available for download on Google Play Store for Android Devices only. Those who cannot access the app will be able to use the USSD Short Code service by dialing *850# on their mobile phone handsets.
These new platforms will offer members great convenience in the management of their finances held with the SACCO. Members can now view and download their statements and transactions online, make payments to the SACCO from their mobile phones, buy airtime from their Jiokoe Savings Account, view performance of their loans and those they have guaranteed, calculate cost of their loans before applying and get updates from the SACCO among many other services.
Members will receive further education on the use of these new systems during the
SACCO Education Day to be held in September 2019. In the meantime, some informational material has been prepared and will be circulated via email and social media platforms. Members are however informed that since the mobile services are linked to M-Pesa accounts they will be required to complete an authority form before enrollment. A tariff guide on the charges that come with these new services is available.
The Central Management Committee thanks all stakeholders involved for the support given to the process which began in 2017. Members are invited to try out these new services and reach out to the SACCO office through the usual channels in case of any challenges or queries.
